Refund Policy
Refund Policy: Happy Pets, Happy Returns
We understand that sometimes things don't go as planned. Perhaps your furry friend isn't a fan of the new food, or maybe you accidentally ordered the wrong size bag. That's okay! We want to make sure you have a positive experience shopping with us, so here's our refund policy:
- Unopened Items: You can return any unopened items within 30 days of purchase for a full refund.
- Opened Items: We understand that pets can be picky eaters. If your pet doesn't like the food, you can return the opened item within 30 days of purchase for a store credit, equal to the value of the returned item.
- Original Receipt Required: Please include a copy of your original receipt with your return.
- Return Shipping Costs: You will be responsible for the return shipping costs.
How to Make a Return:
- Contact our customer service team at [phone number] or [email address] to initiate your return.
- We will provide you with a return shipping label (for unopened items only) or instructions on how to return your item.
- Once we receive your returned item and verify it meets our return policy criteria, we will process your refund or store credit within 5 business days.
Please Note:
- We cannot accept returns on perishable items.
- We reserve the right to deny a refund or store credit if the returned item shows signs of excessive use or damage.
We appreciate your understanding!
Contact Us:
If you have any questions about our return policy, please don't hesitate to contact us.
